Adoption
Help people make the change and sustain it.
Change management for technology and information initiatives, focused on adoption and behaviour, not just a communications plan and a launch email.
Starting point
People use the old way
Result
The new way holds
What it is
Change management built around ADKAR: Awareness, Desire, Knowledge, Ability and Reinforcement.
What it solves
Change
Many technology initiatives fail because the people expected to work differently do not make the change.
A training session and launch email are not enough. ADKAR addresses how each person understands, adopts and sustains the new way of working.
What the engagement covers
The work is scoped around your actual environment.
The engagement can include the following areas, shaped around the problem to be solved and the decisions your organisation needs to make.
- Impact assessment across affected roles and processes
- Stakeholder and sponsor engagement
- Communications planning and delivery
- Training design and capability uplift
- Adoption measurement and reinforcement
- Resistance and readiness mapping
- Post-go-live adoption measurement
Why act now
Built around ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), the model built specifically around how individual people move through change, not just how a project plan says they should. Change support is far cheaper before go-live than remediation after a rollout has lost the room.
How the work proceeds
A clear sequence from the current position to an actionable result.
Each stage has a defined purpose. The exact depth and timing are agreed around the size and complexity of the engagement.
How the work moves
Apply ADKAR through a clear sequence
Awareness
Build understanding of why the change is happening, and what happens if it doesn't.
Desire
Build genuine willingness to engage with the change, not just compliance with it.
Knowledge
Give people the information and training to know how to change.
Ability
Turn knowledge into demonstrated capability, actually working the new way.
Reinforcement
Sustain the change so it holds, measuring adoption and addressing relapse before it becomes the new normal.
What you receive
Useful outputs your team can act on.
The work concludes with practical material designed for decision-making, delivery, governance, or handover.
- Change impact assessment
- Stakeholder and communications plan
- Training materials and delivery
- Adoption measurement and reporting
Expected outcomes
What should be different when the work is complete.
- 01
Adoption that is still holding six months after go-live, not just at launch
- 02
A measurable return on the technology or process investment
- 03
Less reversion to old habits and workarounds
Who it is for
Built around the need, not the size of the organisation.
The same service applies in different operating contexts. The scope changes to match the environment, obligations, and decisions involved.
Public sector
Agencies rolling out records, case management, or core platform change across dispersed teams.
Commercial organisations
Organisations replacing a system that a large part of the workforce uses daily.
Change questions
The questions we get asked first.
Want to talk through the situation?
Tell us what is happening and we will help you identify the right place to start.
Ready to get a clear next step?
Fifteen minutes. No pitch deck. A walkthrough of how it works, so you can picture it in your environment.